Privacy Policy

Last updated: December 2025

1. Introduction

HerdingCat ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password
  • Profile Information: Shop name, description, logo (for sellers)
  • Transaction Information: Shipping address, order history
  • Communications: Messages, reviews, support requests

2.2 Information Collected Automatically

  • Device Information: Browser type, operating system, device type
  • Usage Data: Pages visited, time spent, click patterns
  • Location Data: General location based on IP address
  • Cookies: See our Cookie Policy for details

2.3 Information from Third Parties

  • Payment Processors: Stripe provides transaction confirmations
  • Analytics: Aggregated usage statistics

3. How We Use Your Information

  • Process transactions and send related information
  • Create and manage your account
  • Send transactional emails (order confirmations, shipping updates)
  • Respond to customer service requests
  • Improve our platform and user experience
  • Detect and prevent fraud
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Sellers: Shipping address and order details to fulfill orders
  • Service Providers: Stripe (payments), Cloudinary (images), Resend (email)
  • Legal Requirements: When required by law or to protect rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information as long as your account is active or as needed to provide services. You may request deletion of your account and associated data.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request data portability
  • Withdraw consent

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or platform notification.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at privacy@herdingcat.com

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